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promoting brands and services

December 19, 2023 By ZB Group

Want Your Messages to Resonate? Communicate This

Image by Gerd Altmann from Pixabay

You may have heard the word “authentic” was announced as the Merriam-Webster Word of the Year for 2023. It immediately resonated with us. This is the 20th anniversary of the company choosing a Word of the Year and evidently there was a huge volume of lookups for “authentic” at their site this year. “Authentic is what brands, social media influencers, and celebrities aspire to be,” wrote Merriam-Webster, the oldest dictionary publisher in the United States.

P.R. and communication professionals are well-aware of the need for their clients to be authentic in any communication activities that they undertake. We counsel clients on the importance of conveying authenticity in their messaging to be considered credible and trustworthy. Believability is intrinsic to building relationships, creating a community, and fostering an honest dialogue with others.

Today’s savvy consumers will tune out the messages from a spokesperson, CEO, or influencer who doesn’t appear genuine. An early December task force at the DealBook Summit featured a discussion about the creator economy. New York Times reporter Christine Muhlke in her piece, “For Content Creators, It’s the Wild Wild West,” reported on the task forces’ findings. She writes, “What creators and brands alike are after is authenticity: Influencers build an audience because they seem relatable. Brands know that the best way to reach consumers is to seem real – or at least align themselves with someone who is.”

Emitting authenticity builds trust in your brand, company, or organization and should be apparent in all forms of external marketing communication activities including social media posts, media interviews, website videos, digital newsletters, and presentations.

Nowadays, people don’t generally relate to perfectionism or an unattainable idealistic lifestyle. When a person, story, or message is portrayed as real or authentic it is more likely to make a positive impression. This new trend was reported in a WSJ story on November 1 showcasing mom influencers who shared what their true imperfect lives as busy moms look like. And similarly in 2023, more celebrities embraced make-up free looks showing off their authentic faces on social media.

This year we saw another new trend promoted on social media called “deinfluencing.” Now some content creators and influencers are sharing their authentic thoughts about products and services they believe people do not need to buy. They are expressing their opinions on why certain beauty products, accessories or expensive clothing are not necessary and may be a waste of money.

“The trend signals that traditional influencer marketing — a $16.4 billion industry last year — has reached an inflection point, experts say. Younger consumers increasingly see through the influencer-brand partnerships, calling companies out for going too far, and creators for prioritizing money over authenticity and promoting overconsumption.” Read the full article in The Washington Post about “deinfluencers” here.

We’ll be watching and will share noteworthy trends that will impact the effectiveness of your messaging in 2024 in future blog posts.

Filed Under: Consumers, General Articles, Journalism, Marketing, Media, Public Relations Tagged With: "deinfluencing", 2023 Word Of The Year, Authentic, content creators, media relations, Merriam-Webster, messaging, New York Times DealBook Summit, promoting brands and services, Public Relations, social media influencers, The Washington Post, Today.com, trends, Wall Street Journal

February 24, 2014 By Debbie Bayes

5 “Lessons” for Brands from My Alma Mater

My alma mater, Syracuse University (SU) is actively cultivating and growing its “brand” among many different audience segments both offline and online. I’ve seen this as a member of the Central New Jersey SU Alumni Club and as a follower on SUs social media channels. The ability to attract qualified students, top professors, ongoing alumni support and interested firms to hire their graduates is vital for colleges and universities today and for the future. Using SU as an example, below are five ways to help your brand or organization be a standout in its “class.”Syracuse University logo and mascott

1. DESIGNATE EXPERTS TO SPEAK WITH THE MEDIA 

Weighing-in on trends, news, research or current events in the media helps build awareness and credibility for your brand or organization in the minds of consumers.

SU’s professors are often quoted and interviewed in the news media. Robert Thompson, Director of the Bleier Center for Television & Popular Culture at the S.I. Newhouse School of Public Communication, is the most well-known and has been interviewed by hundreds of media outlets, however, many others also comment on newsworthy topics. Rick Burton, a professor of sports management, was recently quoted in NBC News online about Michael Sam the college football star’s recent announcement that he was gay and David Van Slyke, a professor of business and government policy at the Maxwell School was interviewed for a piece by the radio program Marketplace about a bill that has President Obama’s support to raise the minimum wage to $10.10 by 2016.

2. GIVE BACK

Giving back to the local community or partnering with a nonprofit on a worthy initiative demonstrates that your brand cares about others, fosters an emotional connection and camaraderie.

There are many ways SU and its students give back in the Central New York area where the school is located including Can It! an interfaith initiative for the area food bank , the Give 5 Campaign and the SALT Near West Side Initiative.

Cities across the country celebrate SU’s founding with National Orange Day when alumni clubs organize community service projects to help those in need, the infirm and the environment.

3. CREATE SPECIAL EVENTS, BOOK SPEAKING ENGAGEMENTS 

Planning and implementing original events or securing speaking opportunities at scheduled ones attract attention to your brand, involve customers, foster goodwill and showcase expertise.

SU organizes events and presentations such as these in major U.S. cities:

  • Live game-watching events at local restaurants for alumni, SU parents and fans to cheer on The Orange while enjoying refreshments. Shakers, decals and other SU promotional items are available to take home.
  • Business networking events
  • Presentations – experts from various specialties share information and tips to help alumni perfect skills, learn about industry trends and offer career advice at organized events
  • Trips to see Broadway shows and local attractions  – this provides ways for alumni to mingle and enjoy themselves during group outings

4. CULTIVATE A SOCIAL MEDIA PRESENCE

Decide which social-networking platforms make sense then engage frequently with your communities and followers by asking and answering questions, sharing news, posting light-hearted photos and famous quotes or by hosting helpful Twitter and Facebook chats.

SU is active on Facebook, Twitter, YouTube, Google+, Pinterest and LinkedIn. They have several Twitter handles for specific followers such as @SyracuseU, @Cuse for athletics and @WorkingOrange where alumni offer careers tips and answer questions.

Use photos and hashtags to spread awareness and encourage sharing. SU does this with its #OrangeNation hashtag. It had fun with #BeatDuke before the basketball game on Feb 1 and with #OrangeLove on Valentines Day. Vice President Joe Biden (an SU law grad) tweeted a picture of himself wearing a Beat Duke t-shirt which was re-tweeted and shared many times online.

5. KEEP BRAND LOYALTY ALIVE & WELL

It’s important to maintain customer loyalty and relevance over time as SU does by helping alumni get involved and keep abreast of news and events on many levels. 

  • Online via ‘ Cuse Community
  • In-person by inviting alumni to athletic events at the Carrier Dome, alumni weekends and at reunions on campus
  • Locally by joining alumni chapters around the country and participating in events.

When I got home from a February 1 alumni game-watching event I flipped open my college yearbook and there was a picture of legendary basketball coach Jim Boeheim smiling from the sidelines at a game just as he does today.

GO ORANGE!

{Image courtesy of “Creative Commons Syracuse University Oranges Mascot” by Pics to Pin.}

If you’d like to find out how we can help your brand stand out among its audiences with cost-effective tactics like those above, please contact us.

Filed Under: Consumers, Marketing, Media, Nonprofits, Public Relations Tagged With: Brand Visibility, consumer engagement, event planning, Giving Back, media relations, promoting brands and services, social media, Syracuse University

July 9, 2012 By Debbie Bayes

5 Reasons Media Relations is Effective in Promoting Brands and Services

First off, let’s start with a brief background. Person reading Newsweek on an ipadMainstream news organizations are no longer the gate-keepers of news and information they once were. Consumers interact directly with companies online forming communities and offering both praise and gripes. The popularity of social networking websites, online video, photo sharing sites and blogs now allow people to produce and post news and videos themselves.

News outlets have appeared or taken on many forms to keep relevant. Some were born as internet newspapers and blogs like The Huffington Post , Newsweek merged with The Daily Beast website to stay viable, while others are reinventing themselves and growing their digital capabilities such as Forbes. General interest magazines have created vibrant websites to complement their print editions and this summer, New York magazine is expanding its fashion-focused blog The Cut.

Many large and small news outlets are becoming digital-only platforms ending their print editions entirely such as SmartMoney Magazine and the New York State Hudson Valley Business Journal. One major TV network, FOX Broadcasting Company, has recently launched a new digital lifestyle magazine.

However, even with these transformations, I believe that the practice of media relations which includes designing newsworthy programs and events to pique journalists’ interest in an organization’s products, services, issues or ideas, remains relevant. The skills required to work with professional journalists to help meet their needs are still necessary even as the media outlets and formats change.

What is a placement?

A placement, as used within the context of media relations, is another term for a story or mention about a client arranged by a public relations practitioner but written or produced by professional journalists at print, broadcast or digital media outlets. Unlike an ad, the client does not pay for the space or the airtime given to featuring their product/service/event/issue nor does the client or the PR professional control the final outcome. Two important aspects of a PR practitioner’s job are to understand which journalists and outlets are the right fit for his or her client’s story and then knowing how to craft a pitch accordingly.

Below are 5 ways that placements can help promote brands and services:

  1. Provide credibility. When a brand, service or event is featured within the confines of news outlets inherently trusted by an individual, this is commonly known as third-party editorial endorsement.
  2. Create awareness, understanding and word-of-mouth among consumers both online and offline.
  3. Support and complement other communications campaigns such as advertising, marketing, promotional or social media programs.
  4. Increase SEO for an organization’s website, products and services. Stories that appear in media outlets will also appear in Internet search engines as part of an organic search. This helps provide inbound links to a company’s website.
  5. Provide interesting content. News and feature stories can be linked to on social networking websites such as Facebook, Twitter, LinkedIn, YouTube and others to showcase news about a company. They in turn may be re-tweeted, emailed, viewed and “Liked” by many other friends and followers.

A future post will discuss tips for obtaining effective media placement results. Please stay tuned.

{Image by Yunus Arakon, iStockphoto}

 

Filed Under: Marketing, Media, Public Relations Tagged With: digital media, Forbes, FOX, media relations, New York magazine, Newsweek, promoting brands and services, Talking Biz News, The Huffington Post, traditional media

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